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No extension set for July 25 deadline of revised Citizen’s Charter

March 14, 2021 Uncategorized

CALOOCAN CITY, July 23 (PIA) — The Anti-Red Tape Authority (ARTA) on Wednesday reminded government agencies of the “no extension” policy set for the July 25 deadline to submit their respective revised Citizen’s Charter as mandated by R.A. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act.

In a statement sent to the PIA-NCR, ARTA Director-General Jeremiah Belgica said national government agencies, local government units, government-owned and controlled corporations, and other government instrumentalities, who fail to comply will be meted with administrative sanctions.

“Agencies who will fail to submit in compliance with the President’s directive under A.O.23 and with R.A. 11032 should expect administrative sanctions,” Belgica said.

To recall, based on the Implementing Rules and Regulations of R.A. 11032, said government agencies were required to submit their Citizen’s Charter to ARTA, including only their external services on or before December 6 last year.

For the July 25 deadline, however, ARTA expects all covered agencies to submit their revised Citizen’s Charter for both their external and internal services, including the “new processes implemented and all other revisions on existing services that are being adopted in the new normal.”

“It is not enough that they submit on time; they should submit a rationalized one which reflects an easier process,” Belgica said.

“One key thing that they should bear in mind is that they should only ask for requirements that are really necessary and has clear legal basis”, he added.

The ARTA chief said their agency has since assured that government agencies are informed with the guidelines to effectively comply with the Citizen’s Charter provision of the law through releasing memorandum circulars, and the conduct of webinars and nationwide capacity-building activities, which date back prior to the implementation of community quarantines.

For reference, government agencies are urged to see ARTA Memorandum Circular 2019- 02, which includes a Citizen’s Charter template and details the prescribed manner of writing it.

Said memorandum circular could be accessed at ARTA’s official website at http://arta.gov.ph.

The law requires government agencies to have their Citizen’s Charter in both information billboard, such as tarpaulins, kiosks, or TV postings, and in handbook form.

The handbook must be made available at the transaction windows/counters of each frontline office and shall be uploaded at the official website of the agency.

Said handbook will also serve as ARTA’s reference for violations in case of any complaint it may receive against a government agency. (PIA NCR)

source https://pia.gov.ph/news/articles/1048376

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