ARTA sets deadline for revised Citizen’s Charter amid the COVID-19 pandemic
CALOOCAN CITY, July 20 (PIA) — Government agencies that do not meet the July 25 deadline for the submission of the revised Citizen’s Charter may face charges for non-compliance of the RA 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
Anti-Red Tape Authority (ARTA) Director-General Jeremiah Belgica reminded government agencies of the July 25 deadline and said the revised documents should also reflect the “new processes implemented” to keep the public safe amid the COVID-19 pandemic.
“For the looming July 25 deadline set for government agencies to submit their revised Citizen’s Charter, ARTA also requires that the new processes implemented and all other revisions on existing services that are being adopted in consideration of the declaration of a State of Public Health Emergency be reflected in their respective Citizen’s Charter,” Belgica said.
At the same time, ARTA urged public to demand for transparency and accountability in government service through the Citizen’s Charter.
To recall, the Citizen’s Charter is an official document that communicates, in simple terms, the information on the services provided by the government to its citizens.
“More than serving as a basis for the recognition of performance, the Citizen’s Charter shall be the basis for establishing accountability in the delivery of government service,” Belgica explained.
“Both said purpose are stated in the Implementing Rules and Regulations of R.A. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 201 which was signed a year ago,” he added.
“A Citizen’s Charter is akin to a menu in a restaurant. It is there that you can see what dishes are being served and how much. Likewise, a Citizen’s Charter is required of every government office big or small, because it reflects all the services being offered, fees to be paid, requirements needed to be submitted and most of all the processing times per services,” Belgica said.
“This must be posted in the most prominent place in the entrance of every office so the people may hold the agency to those standard as listed in the Citizen’s Charter. In short, the Citizen’s Charter is the agencies’ social contract with the people,” he added.
When transacting with government agencies, meanwhile, ARTA urges the public to look out for the following information on Citizen’s Charters:
- A comprehensive and uniform checklist of requirement for each type of application or request;
- A step-by-step procedure in obtaining a particular service;
- Person/s responsible for each step;
- Maximum time to conclude the process;
- The document/s to be presented by you; and the
- Amount of fees that you should pay and where the payment shall be made.
Lastly, the transacting public shall also be informed in the Citizen’s Charter with the procedure that they could undertake to file any complaints to the agency.
Moreover, Belgica urged the agencies to submit their Citizen’s Charter to the ARTA office through online submission at email@example.com.
The agencies’ charters submitted, however, would still be subject for review by the Compliance, Monitoring, and Evaluation Office (CMEO) of the Authority. (PIA NCR)